Support

How can we help?

Got a question, found a bug or have an idea? Email us. We read every message.

Email hello@lifttracker.ca

We aim to reply within 1 to 2 business days. In the app, tap Send Feedback in the Profile tab to start an email.

Email us

Reporting a bug

The more detail you send, the faster we can fix it. Please include:

What happened, and what you expected to happen.
The steps that lead to it, so we can see it for ourselves.
Your iPhone model and iOS version. You'll find both in Settings, then General, then About.
Your Lift Tracker version. It's at the bottom of the Profile tab.
A screenshot or screen recording, if you can.

Billing and subscriptions

Lift Tracker Pro is sold through the App Store, so Apple handles payments, receipts and refunds. We never see your payment details.

Cancel your subscription

Open Settings on your iPhone, tap your name, then Subscriptions, then Lift Tracker, and choose Cancel Subscription. You can also tap Manage Subscription in the Profile tab. Your access continues until the end of the current period.

How the free trial works

New subscribers get a 14 day free trial. You won't be charged until it ends, and you can cancel before then in your Apple Account settings to avoid being billed. Trial eligibility is decided by Apple.

Ask for a refund

Refunds for App Store purchases are handled by Apple, not by us. You can request one at reportaproblem.apple.com.

Restore a purchase

On a new iPhone, open Lift Tracker and tap Restore Purchases on the subscription screen. Make sure you're signed in with the same Apple Account you subscribed with. Still stuck? Email us and we'll help.

Your data

Lift Tracker has no account and no server. Everything you log lives on your iPhone.

Where your workouts are stored

On your iPhone. That keeps them private, and it means deleting the app deletes your history unless you have a backup of your phone.

Moving to a new iPhone

Your workouts are part of your iPhone backup. Set up your new iPhone from an iCloud or computer backup, or transfer straight from your old one, and they come with you.

Health, location and notifications

Change Apple Health access in Settings, then Privacy and Security, then Health. Location is under Privacy and Security, then Location Services. Notifications are under Settings, then Notifications, then Lift Tracker.

How workout import works

Paste a workout, pick a photo or add a file, and Lift Tracker builds the workout on your iPhone. On iPhones that support Apple Intelligence it uses Apple's on device model. On others, a built in parser handles it. Nothing leaves your device.